The recent OFT investigation into cartel-type practices in the building industry has done little to improve the reputation of honest and professional tradesmen. The investigation has shown the practice of ripping off consumers goes right to the top in the construction industry.
The majority of the builders I have dealt with are not cowboys. They are reliable, always do the work on schedule and quote accurate and realistic figures and there are ways of ensuring that this is the case.
How do you avoid cowboy tradespeople? Well, there are a few basic things to remember. Always ask if they have the relevant qualifications for their trade, and that they are registered with a professional association – so, check for example that the roofer you are going to use is a member of a body such as the National Federation of Roofing Contractors. If they claim to be, check with the association to make sure.
Get at least 3 detailed written quotes in advance to see how professional they are in managing their work and anticipating all the expenses involved..
And, of course, make sure they come recommended. And that’s where the POD comes in, as many of our tradespeople will be able to show that they have been vetted and recommended by other property owners.
The fact that these large building companies have been cheating on their customers is shameful. Many of their clients are in the public sector which means in the end we all foot their grossly inflated bills. However, in terms of how this affects property owners, I’d say that most regular builders do not sit around in posh restaurants or bars scheming how they can swindle their clients. In terms of the lessons we draw from this story, though, I would recommend that you avoid introducing tradesmen you know to others you know who work in the same area. There can be a risk of collusion and it makes good sense keep these contacts separate.
I’ll come back with some more ideas about avoiding the cowboys in my next blog.
Best wishes
Andy
Property Repairs in Dorset/Hants
